Nancy Claflin - DNP, RN, NEA-BC, CENP, CCRN-K, CPHQ, FNAHQ

Nancy received her Bachelor of Science in Nursing Degree and Master of Science degree in nursing from Arizona State University, and a Doctor of Nursing Practice degree from the University of Alabama. She is a member and Fellow of the National Association for Healthcare Quality (NAHQ). Nancy served on NAHQ’s board of directors and as President in 2004. She was awarded NAHQ’s Distinguished Member Award in 2007. Nancy is a charter member of Sigma Theta Tau Beta Upsilon Chapter. She is a member of the Arizona Association for Healthcare Quality, the American Nurses Association, the Arizona Nurses Association, the American Public Health Association, and the Arizona Public Health Association. Nancy served on the Nurses Organization of Veterans Affairs (NOVA) board of directors as Director, Secretary, Membership Secretary, and President-Elect, and as President from 2008 – 2010. She received NOVA’s Barbara Chambers Award and Volunteer Award.  Nancy is a member of NOVA’s Bylaws Committee, Scholarship Committee, and Annual Meeting Committee, and is the chair of NOVA’s Education Committee. She has presented numerous lectures on nursing and healthcare quality topics at the local, regional, and national level. Nancy has published on nursing and healthcare quality topics, including serving as the editor of the eighth edition of NAHQ’s Guide to Quality Management. She lives in Gilbert, AZ, and is retired from the Department of Veterans Affairs. Nancy is an independent Healthcare Quality Consultant, Adjunct Faculty member in the Nursing Division at Gateway Community College, and a Faculty Associate at the Edson College of Nursing and Health Innovation at Arizona State University.