Carol McLean RN

Nurse Emeritus

VA Boston Healthcare System, Boston, MA

NOVA Chapter 226

VA Ambassadors are some of the most inspiring individuals I have met. The team strives to make a difference by creating a positive experience for our Veterans. Many of the team members are Veterans themselves, still paying it forward. 

Joining this team has opened my eyes to how powerful first impressions can be. When Veterans and their family members arrive at the VA Boston Healthcare System in West Roxbury, Massachusetts, they are greeted by a VA Ambassador with a gentle approach offering guidance within the facility and often assistance transporting them to their destinations.  

When first joining the team, I thought it would be an easy job, greeting Veterans, giving directions and transporting veterans and their families. But I quickly learned that was not  the case. In fact, it was quite the opposite. It is truly amazing how many fires the ambassadors put out on a daily basis. Notably, they facilitate coverage for missed or wrong day appointments, provide snacks for diabetic patients, untangle transportation snags, and expedite dressing changes as well as initiating code blues.

While all VA Ambassadors are dedicated to our Veterans, one in particular comes to mind. Walter Vetromile, an Air Force Veteran, volunteers his service several times a week. Not only does Walter exhibit a strong commitment to his fellow Veterans and families, but he also lives it every day.  Walter always has words of encouragement for fellow Ambassadors and Veterans. It is truly a privilege to work alongside such a dedicated Ambassador and team.

VA Ambassadors are like a pro baseball team that make truly “good catches” on every shift. They excel at distinguishing fires! Thanks to all our VA Ambassadors for your dedicated service.