Posted By Administration,
Friday, March 3, 2023
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When I call and start the conversation with a loud voice and several unkind words, what am I really seeking?When I call with vague symptoms, unable to describe my feelings, what am I asking for?When I call and have so many issues, it is hard for you to decide where to start, what am I really looking for?When I call with a sob in my voice and a full bottle of pills ready to end it all, what am I requiring of you?A soft word,A listening heart,A kind tone,Compassion,intentional silence ,Sitting with me while I consider my situation ,An offering of not only medical advice, an appointment or a referral,I need to be heard, to matter, and to not feel so alone.So, even though you have metrics to meet and other callers to attend, remember that in this moment, I need your care and attention.You received my call for a reason, provide a safe place for me to be during this season. Be thoughtful and considerate, even if I am not.Listen with empathy and instill courage so I know someone cares. I am looking for compassion and courtesy so please remember, I served our country and we are all free, so please, help me.
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